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"le processus system ne répond pas" message problème

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J'ai un gros problème au niveau de mon smartphone dès le démarrage. ça m'affiche ce message ": le processus system ne répond pas, voulez-vous quitter?". Je ne peux rien faire. Ma carte sim est grisée en haut. 
Comment régler mon gros problème? 


Mon smartphone est: kingzone n5

Merci d'avance, 


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