Help! Problème achat sur Ali Express

[ranxgerom]

Bonjour,

je ne sais pas si c'est dans la bonne section que je poste (je laisse le modo me signaler si ce topic doit être déplacé), mais je ne pense pas me tromper.

J'ai commandé en mars un clone Note 2 sur Ali express, chez le vendeur Shenzhen Vacation digital Electronics Co., Ltd.

A ce jour, je n'ai toujours pas reçu le téléphone. Il a bien été envoyé mais une fois arrivé en France, il a manifestement été "perdu". Le numéro de suivi qui m'a été fourni m'a permis de suivre le colis jusqu'à son arrivée en France. Ayant déjà eu des colis venant de chine, je sais que les infos continuent à arriver par la suite (genre "pris en charge par la plateforme X") d'où mon inquiétude quand à sa disparition.

Je suis passé, obligé, par le système de paiement ESCROW (ne riez pas, c'est vrai) qui garantie soit disant la transaction.

Le vendeur, lui garantie le remboursement si on est pas livré avant 39 jours. ( Full refund if product isn't received in 39 days) .

J'ai donc, une fois le délai minimum passé, demandé au vendeur de s'intéresser à mon cas puisque je n'ai pas été livré. Aucune réponse. J'ai donc "enclenché" la procédure de protection. Là encore, rien. Ils devaient me répondre en 2 jours mais rien.

Est ce que cette mésaventure est arrivée à quelqu'un? Si oui, comment c'est elle soldée?

Quels peuvent être mes recours? (j'ai payé une visa internationale).

Merci par avance et j'espère que ce post permettra à d'autres de correctement faire leur choix.

[Psychotiks]

Salut, j'ai déplacé, tu auras plus de réponse ici. ^^

Envoyé depuis mon Motorola RAZR i (XT890) avec Tapatalk

[ranxgerom]

tu vas te dire que j'ai des yeux en bois mais je ne retrouve pas mon post :huh: ...

[Psychotiks]

Section autres androphones. ^^

Envoyé depuis mon YP-G1 avec Tapatalk

[ranxgerom]

Allez, je vous donne des news, ça aidera peut être quelqu'un:C'est en anglais, désolé (mon anglais est approximatif mais ca m'a permis de me débrouiller)Alors vous allez voir, parfois on est dans le sur-réalisme.

-Me-(2013-5-22 9:36:11)

" winna zhang(2013-05-20 13:30:41)

Tomorrow I will go to ask logistics company"Hi, what's new?

winna zhang(2013-05-22 00:41:53)friend.sorry,have not news now.the return package sometimes must 3 months :((

-Me-(2013-5-22 9:50:32)Ok, but according to your policy, "Full refund if not deliver in 39 days"...So?

-Me-(2013-5-22 12:32:57)Will i be refund or will you resend another one? ( I need to know, i'll need a phone soon, mine is near to be out of order)

winna zhang(2013-05-22 03:35:43)friend.ok.when i know where is my phone i will refund you.because now i can't track it

winna zhang(2013-05-22 03:35:46)is it ok?

-Me-(2013-5-22 12:35:20)And if you can't locate it? For me, it was stolen during the shipping

-Me-(2013-5-22 12:35:46)See with your logistic company

-Me-(2013-5-22 12:36:22)they have to refund you.Your policy is to refund me if the phone is not delivered in 39 days

winna zhang(2013-05-22 03:38:41)friend.also will give you refund.but need time confirm.because your money is keep on the escrow.its very satety.but my phone is not satety.do you understand?

-Me-(2013-5-22 12:37:22)No news from escrow. If you refund me, i'll close the dispute process. Escrow will give you the money back

-Me-(2013-5-22 12:38:7)(or i you send me a phone likei ordered)

-Me-(2013-5-22 12:40:11)Need to go to work, sorry.

winna zhang(2013-05-22 03:42:38)friend.i ask my boss

-Me-(2013-5-22 23:4:51)Ok. Let me know. I'll check here in few hours

.winna zhang(2013-05-22 14:09:38)what？

-Me-(2013-5-22 23:20:56)winna zhang(2013-05-22 03:38:41)friend.also will give you refund.but need time confirm.because your money is keep on the escrow.its very satety.but my phone is not satety.do you understand?

-Me-(2013-5-22 12:37:22)No news from escrow. If you refund me, i'll close the dispute process. Escrow will give you the money back

-Me-(2013-5-22 12:38:7)(or i you send me a phone like i ordered)

-Me-(2013-5-22 12:40:11)Need to go to work, sorry.

winna zhang(2013-05-22 03:42:38)friend.i ask my boss

winna zhang(2013-05-22 14:24:35)ok

-Me-(2013-5-23 9:57:9)Hi!So? what did say your boss?

winna zhang(2013-05-23 01:07:04)friend.my boss tell me that we can refund.but must you cancel the dispute first,and we will do the refund in paypal in next day.is it ok?

-Me-(2013-5-23 10:18:11)if I cancel the claim first, you will not be required to refund me. I would not have the opportunity to go back and reactivate dispute for this order.Without warranty, I can not take the first step: i could lost 180 usd.In fact, i prefer you send me the phone i ordered.

-Me-(2013-5-23 10:18:39)thanks for trying but i can't take the first step.

-Me-(2013-5-23 10:21:4)i have to prevent me from loosing 180 usd...

-Me-(2013-5-23 10:25:8)You have to understand that i must be careful. I alredy in the past have a such misadventure but i wasn't refund in totality ( that wasn't the same kind of goods but i loosed 45 usd.When all this will be resolved I'll mention in comment that you were concerned to find a good solution for this problem. At this time, i have no reason to search solutions on forums by posting a thread, etc..

winna zhang(2013-05-23 01:33:33)yes friend.but pls understand us.we had lost one phone.and you can get refund if aliexpress solve the problem.so we can't pay more money this order.becuase we didn't have your money.and we lost one phone.we are the big seller in aliexpress.we are the business man.we didn't cheat you the money.we just want find a best solution

winna zhang(2013-05-23 01:33:40)pls understand

-Me-(2013-5-23 10:49:20)So you have to give me some warranty ( wroten one per example) that you'll refund me on paypal as soon as i cancel the dispute. As i told, if i cancel the dispute, i'll can go back.

-Me-(2013-5-23 10:49:32)(i'll can't)

winna zhang(2013-05-23 01:57:39)yes friend.I assure you that you cancel the dispute, give you the full refund

-Me-(2013-5-24 8:47:50)Hi, I thought about the deal. I really can't take the first step. I explain why:- you said me you lost a phone and can't pay more money: So i am. And this is a big part of my money i'll loose. It's certainly not the case for you u(youy are businessman, remember).- If i cancel the dispute, i'll have no possibility to go back. And (imagine) if you respect your words, i'll be done. On the other side, if i don't respect mine, you'll be the winner for Escrow ( you could easily bring proof).

-Me-(2013-5-24 8:47:56)- If we manage this deal on a good way, you'll win a fantastic comment on your store page. I swear.- You have to respect your policy: 39 day and no delivery: you have to refund.So, at this time, i will not cancel the dispute, this is to risky for me. I hope you understand and i hope that we find a good way to solve the problem.

winna zhang(2013-05-23 23:52:56)Yes, my friend, please forgive me. This is a good solution. I respect you

-Me-(2013-5-24 8:55:7)Fine. I'll cancel the dispute as soon as you apply your policy (39 D > refund).i'll leave a very good comment on your store page.

winna zhang(2013-05-23 23:59:44)ok.i trust you, and I don't want to lose an important customer. It seems to me

Donc plus qu'à attendre pour savoir si c'est du pipeau ou si on va vraiment me rembourser...

Modifié 24 mai 2013 par ranxgerom

[Sebulba]

Ton Note 2 est une contrefaçon (un modèle Samsung vendu par d'autres sous une autre marque) donc il a dû être détruit à la douane. Gaffe, c'est tentant en effet mais tu t'exposes à une sévère amende.